Shipping Information:

Shipping costs are calculated based on the weight, size, and destination of the order.

Order Cancellation:

To cancel an order, contact our sales team within 24 hours. Once shipped, cancellations are not accepted. Provide the order number when requesting cancellation.

Replacement & Returns:

Defective items may be replaced or refunded within 7 days of receipt. Return items in original condition with packaging. Missing parts or misuse may result in additional charges.

NOTE: Terms and Conditions Apply

Customer Service:

Our support hours are Monday-Friday, 8:00 AM - 4:00 PM. Contact us via email, Facebook Messenger, Viber, or WhatsApp.

Lost Shipments:

Once an item is with the courier, we are not responsible for lost shipments. Contact the courier directly for replacements or refunds.

Order Verification:

Orders are verified within 4-7 hours (Mon-Fri, 8:00 AM - 3:00 PM). Orders placed on weekends are processed the next business day.

Incorrect Address or Purchases:

Ensure your shipping details are correct. We are not responsible for any charges due to incorrect address information. If an item is shipped to the wrong address, you may incur additional fees.

Shipping & Delivery Time:

Standard shipping takes around 2-5 days for Metro Manila orders, and 3-14 days for provincial orders. Shipping costs are non-refundable.

Policy Updates:

We reserve the right to modify these terms at any time. Any updates will be posted on our website.

For further assistance, please contact us at whitehaus.official@gmail.com.